restoreoutdoor@gmail.com 
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FAQ

I have some questions, what should I do?

 

Emailing us is the easiest/fastest way to get your questions answered in a timely manner, (restoreoutdoor@gmail.com).  We are here to help day and night and weekends with any questions you might have.

Can I get helping quoting my job?

 

We would be happy to help get you a quote.  You can email us over a drawing of your layout and the items your're looking for and we can email you back a material estimate within 24 hours.  (The customer is responsible for the final material list)

 

What about shipping costs?

 

At Restore Outdoor we try our best to find you the most economical way to ship your orders.  On all Deck Lighting and Deckorators balusters orders over $100 there will be no shipping costs.  For all vinyl handrail orders of $1500 we offer free shipping.  Other orders depending on the size, weight and location it's being shipped to will dictate the shipping costs.  When shipping an order with a LTL (less than truckload) carrier there will be a $40 up charge to ship to a residential address.  (If you know of a business that we could ship to in your area it would save you $40)  Call us with any questions regarding shipping

 

What about returns?

 

We accept returns but the customer is responsible for getting the materials back to us.  After we receive it we will inspect the items to make sure they are still in new condition and a refund will be issued within the same day it gets back to our shop. 

 

What is the warranty offered?

 

All of the vinyl handrail systems offer a limited lifetime warranty.  It will be free from material defects that occurs in visible form such as cracking, peeling, or structural defects.  (It does not cover costs of installation, removal or re-installation of material)  Please email us for a copy of the warranty and we'd be happy to send it to you.  

 

What type of payments do you accept? 

 

Debit or Credit Cards - Discover, Visa, MasterCard, American Express as well as Paypal.  You do not have to have a paypal account set up to purchase.  

 

My state is not on the list at check out?

 

More than likely we have a retailer set up in your state.  Contact us and if there is one close we'll point you in the right direction.  As of now we don't ship to Alaska or Hawaii but if interested please let us know and we can work you up a shipping quote.