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Shipping & Returns

Shipping & Returns


Once an order is placed you will receive a confirmation email that will show what you have on order.  Please look through the list to make sure everything is listed correctly and the quantities are what you need.  On smaller orders of aluminum balusters and deck lights we will typically ship on the same business day as long as it's placed by 12:00 CST.  Orders of handrail will typically ship out within two business days.  After the order is shipped you will receive a second email that will provide your tracking number.  If shipping via motor freight to a residential address you may be required to contact the carrier to set up a delivery time and date.  

If an item is shipped incorrectly by Restore Outdoor we will fix the problem at no cost and shipping charge to you as quickly as we can so your job is not being held up.  If you have returns that you would like credit on it is up to the customer to pay to get the material back to us.  (Measure twice cut once!)  After received at our shop we will inspect the material to make sure it's in new resellable condition then a credit will be issued that same day.  

If you have any questions about shipping or returns please contact us